33mbd's Privacy Policy

1 Introduction & Commitment

33mbd is an online gaming platform operated for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy explains how 33mbd collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using our platform, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us at [email protected].

2 What Information We Collect

33mbd collects information about you in various ways. The different categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you open an account on our platform or contact us, we collect the following information:

• Full name and date of birth (for age verification — for persons aged 21 or older only)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Documents required for identity verification
• Any information provided when contacting our support team

2.2 Automatically Collected Information

When you use the 33mbd website or platform, the following technical information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Date, time, and duration of your visits to the site
• Page views and navigation patterns
• Data collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Records of your gaming activity and financial transactions on the platform are maintained, including deposit and withdrawal history, bonus usage, and gaming activity.

3 Purpose of Information Use

33mbd uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• To create, verify, and manage your account
• To process and confirm financial transactions
• To provide bonuses, rewards, and VIP benefits
• To continuously improve the quality of our services
• To identify and resolve technical issues

3.2 Customer Service and Communication

• To answer your questions via 24/7 live chat and email
• To send important account-related notifications
• To inform you about new promotions and offers (with your consent)
• To notify you about service changes and updates

3.3 Security and Fraud Prevention

• To ensure account security and prevent unauthorized access
• To detect and prevent fraudulent and deceptive activities
• To complete necessary verifications for anti-money laundering purposes
• To ensure age verification (for persons aged 21+ only)

4 Sharing Information with Third Parties

33mbd may share your personal information with third parties only in the limited circumstances listed below and only for specific reasons:

4.1 Payment Processors

To complete financial transactions, we share the necessary information with bKash, Nagad, Rocket, and bank transfer service providers. These service providers may only use the information for the specific purpose of processing transactions.

4.2 Technology and Software Partners

The software of Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game developers is used to operate our gaming platform. Only the minimum information necessary for service operation is shared with these partners.

4.3 Legal Obligations

In the case of a court order, legal process, or valid request from a government authority, we may be required to disclose information in accordance with applicable law.

5 Data Security Measures

33mbd has put in place various technical and administrative measures to ensure the highest level of protection for your information:

5.1 Technical Security

• Use of SSL (Secure Socket Layer) encryption for all data transmission
• Advanced encryption technology for storing sensitive information
• Server protection through firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• 24-hour monitoring system to detect suspicious activity

5.2 Administrative Security

• Strict access controls — only authorized personnel can view sensitive information
• Regular privacy and security training for staff
• Strict confidentiality agreements with all third-party partners
• Rapid response plan in the event of a data breach

6 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the 33mbd website. Cookies are small text files stored on your device that help our site remember information about your visit.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site — such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect site usage statistics and support improvements.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some important features of the site to not work properly.

7 Data Retention Period

How long 33mbd retains your personal information depends on the type of information and the purpose for which it is used:

• Active account information: retained for as long as the account remains active
• After account closure: retained for a specified period to meet applicable legal and regulatory requirements
• Financial transaction records: may be retained for an extended period for audit and legal requirements
• Communication records: retained for a specified period to ensure customer service quality

Once the purpose of use has been fulfilled and there is no legal requirement to retain the data, we securely delete or anonymize your information.

8 Your Rights

You have certain important rights regarding your personal information. 33mbd fully respects these rights:

8.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of this information.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Most account information can be updated directly by you from the settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. Our support team will assist you with such requests.

8.5 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may request to stop them at any time. To do this, go to your account settings or contact us at [email protected].

9 International Data Transfers

33mbd uses servers and infrastructure in various parts of the world to provide services to players in Bangladesh. As a result, your information may be processed or stored outside of Bangladesh.

Wherever your information is processed, we ensure that the security measures described in this privacy policy always apply. All applicable data protection laws and standards are followed in the case of international data transfers.

10 Protection of Minors

33mbd is a platform operated for persons aged 21 or older only. We do not knowingly collect any personal information from minors.

Age verification is mandatory when opening an account. If we become aware that a minor is using our platform, their account will be closed immediately and all collected information will be deleted.

11 Policy Changes

33mbd may update this privacy policy from time to time. Reasons for changes may include:

• Changes in laws or regulatory requirements
• Changes to our services or the addition of new services
• Technological improvements and security enhancements
• Policy improvements based on customer feedback

For significant changes, we will send a notification to your registered email and update the published date on the site. Continued use of the site after changes will be considered acceptance of the new policy.

12 Responsible Gaming and Information

Responsible gaming is one of the core principles of 33mbd. Using information about your gaming activity, we take the following initiatives:

• Identifying unusual or high-risk gaming patterns
• Providing assistance and resource information when needed
• Helping you set self-exclusion and limits at your request

To learn more about responsible gaming, visit our Responsible Gaming page.